Hughes SATELLITE HN9000 Manuale Utente

HN9000 Satellite ModemInstallation Guide1037576-0001Revision EDecember 19, 2008

Range of valuesTypical valuesParameterTransport Interface Transmit StatisticsAny whole number 0Data Messages SentAny whole number 0Data Messages Dro

Figure 54: System Information page (top part)Note: Print the System Information page and tell the customer to save it. The customermight need it if th

Table 16: System Information parameters – typical values and rangeRange of valuesTypical valuesParameterIdentification (parameter category)Not applica

Range of valuesTypical valuesParameter5.000000 (nominal 4-W radio)13.000000 (nominal 10-W powerbooster)0.740000mA real numberAntenna Size0.980000m1.20

Range of valuesTypical valuesParameterNot applicableEnabledTurbo PageNot applicableDisabledSSL AccelerationState codesA state code is a number that in

Corrective actionExplanationState nameState codeTransient – No action is necessary.Modem has not been installed, andinstallation parameters have notbe

Corrective actionExplanationState nameState codeSee next row.Modem is in commissioning phase.Probing has failed. Occurs onlyduring installation.Probin

Corrective actionExplanationState nameState codeVerify cabling and pointing. Ifantenna has moved or beendisturbed, repoint it.Rx cable connectivity te

A pop-up window appears that briey identies each state code. If you do not see the pop-upwindow, it may be hidden by other windows; if this happens,

For details about this test, see Testing connectivity to the satellite on page 100.93HN9000 Satellite Modem Installation Guide1037576-0001 Revision EC

Table of TablesTable 1: Specications for the HN9000 satellite modem ...

Chapter10LEDsThe satellite modem has a vertical row of LEDs on the front panel and smallLEDs on the Ethernet port on the back of the modem. The LEDs p

Front panel LEDsThe satellite modem has ve LEDs on the front panel, as shown in Figure 57: Front panel LEDson the HN9000 modem on page 96. By their a

Corrective actionSatellite modem statusAppearanceLEDDownlink beacon signal is locked; signalquality is good.OnReceiveThe modem is receiving data packe

Chapter11TroubleshootingIf you encounter a problem with the satellite modem, refer to the relevanttroubleshooting procedure or procedures in the secti

Rescue switchDo not use the recessed rescue switch on the modem’s rear panel unless you are a qualiedtechnician. Pressing this switch could cause the

Figure 59: Satellite loopback connectivity test1.To conduct this test from any System Control Center page, click Connectivity Test in theleft panel.Th

Figure 61: Connectivity Test results pageIf the number of messages sent equals the number of messages received, the test issuccessful—there is good co

Chapter12Advanced PagesThe Advanced Conguration and Statistics pages, also known as the AdvancedPages, contain a great deal of detailed information a

Accessing the Advanced PagesTo access the Advanced Pages:1.Launch a web browser.2.Type www.systemcontrolcenter.com or 192.168.0.1 in the browser addre

Figure 63: Advanced Pages example showing the Advanced menuExpanding and collapsing menusTo expand the Advanced Menu on the left side of the screen to

AppendixAComputer settingsFor proper operation of the satellite modem, you may have to change certain settings on thecomputer that is connected to the

Figure 64: Example of Addressing parameters showing available private IP addressesIn this example, the satellite modem is assigned a private IP addres

3.Enter the following:a)In the IP address eld, type 169.254.10.10.b)Typically the Subnet mask eld auto-populates to 255.255.0.0. If it does not, ent

Figure 66: Network connections – Windows VistaNote: If a red X appears next to the Local Area Connection icon, check yourconnections. You cannot succe

5.Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox.6.Click Properties.The Internet Protocol Properties dialog appea

Figure 69: Network connections – Windows XPNote: If a red X appears next to the Local Area Connection icon, check yourconnections. You cannot successf

7.Click Properties.The Internet Protocol Properties dialog appears as shown in Figure 71: Internet ProtocolProperties – Windows XP on page 113.Figure

Understanding safety alert messagesSafety alert messages call attention to potential safety hazards and tell you how to avoid them.These messages are

Figure 72: Accessing Local Area Connection Properties – Windows 20004.Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) ar

Figure 74: Internet Protocol Properties – Windows 20008.On the General tab, ensure that both the Obtain an IP address automatically and Obtain DNSserv

Figure 75: Mac System Preferences menu2.Under Internet & Network, click the Network icon (shown circled in the gure).The Network screen appears a

Figure 77: Select DHCP from the configure drop-down menu5.Click Apply Now to close the screen.Configuring a computer for a public IP addressIf it is d

Figure 78: Network connections – Windows VistaNote: If a red X appears next to the Local Area Connection icon, check yourconnections. You cannot succe

6.Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox.7.Click Properties.The Internet Protocol Properties dialog appea

Figure 81: Accessing Local Area Connection Properties – Windows XPNote: If a red X appears next to the Local Area Connection icon, check yourconnectio

Figure 83: Internet Protocol Properties – Windows XP9.On the General tab, select Use the following IP address.10.Type the desired address in the IP ad

Figure 84: Accessing Local Area Connection Properties – Windows 20005.Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) ar

Figure 86: Internet Protocol Properties – Windows 20009.On the General tab, select Use the following IP address.10.Type the desired address in the IP

a specic type of hazard (for example, re or electric shock). If other hazard symbols are usedin this document they are identied in this section.Add

Figure 87: Mac System Preferences menu2.Under Internet & Network, click the Network icon (shown circled in the gure).The Network screen appears a

Figure 89: Select Manually from the configure drop-down menu5.Select the desired IP address. There may be only one address available or a range of ava

Figure 90: LAN settings – Internet Explorer4.Uncheck the check box next to Use a proxy server for your LAN.5.Click OK.6.Close Internet Explorer and re

4.In the Proxies pane on the right side of the window, select Direct connection to the Internet.5.Click OK.6.Close Netscape and re-launch it to enable

AppendixBConformance with standards and directivesThe HN9000 satellite modem has been certied to conform to the standards shown in Table 19:HN9000 st

Type of equipment: Two-way Hughes systemModel numbers: HN9000 (1500826-xxxx)The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, C

AppendixCAcronyms used in this guideAlternating currentACAntenna pointingAPAmerican Wire GaugeAWGBandwidth on demandBODCanadaCANContinental United Sta

Internet ProtocolIPInternet Router Discovery ProtocolIRDPInternet service providerISPA Hughes proprietary routing protocolISRPLocal area networkLANLef

Value added resellerVARVery small aperture terminalVSAT133HN9000 Satellite Modem Installation Guide1037576-0001 Revision EAppendix CAcronyms used in t

Scope and audienceThis installation guide explains how to install, commission, activate, and troubleshoot the HughesHN9000 satellite modem. It also co

IndexAActivate link 52, 54Activating the HughesNet service 51, 52, 54prerequisites 52summary 54Address, See IP addressAdvanced Pages (Advanced Congur

Installing (continued)satellite modem (continued)summary 6tasks 17troubleshooting 40Internet Gateway 2IP address 13, 14, 15, 21, 57, 60, 66, 85, 100,

System Control Center (continued)opening 21, 66after commissioning 21prior to commissioning 21parameters, format 71Reception Information page 77status

HN9000 Satellite Modem Installation Guide1381037576-0001 Revision EIndex

Chapter1Satellite modem overviewThe HN9000 satellite modem connects to the Internet or an intranet by satelliteand provides Internet or intranet servi

Supported configurationsThis section shows examples of supported congurations using the HN9000 satellite modem.The satellite modem may be used in a s

Figure 3: Multiple-host configuration in an Ethernet wired LANFigure 4: Private network conguration on page 3 shows a private network using two satel

Copyright © 2008 Hughes Network Systems, LLCAll rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No

Satellite modem specificationsTable 1: Specifications for the HN9000 satellite modem1.6 lb (0.73 kg)Weight2.4 inch (6.1 cm)Width7.8 inch (19.8 cm)Heig

Chapter2Preparing for installationThis section describes preparations for installing the satellite modem and includesinformation you should know befor

Installation summaryThis installation guide covers installation of the satellite modem. It does not cover installationof the other satellite terminal

Figure 5: Satellite modem installation summaryComplete the steps in the order shown in Figure 5: Satellite modem installation summary onpage 7 unless

Installation checklistLater in the installation process you are instructed to use the onsite validation tool (OVT) tovalidate the installation. Valida

Conducting a site surveySurvey the customer site to conrm that it is satisfactory for installation of the satellite terminal.The tasks listed here ar

Also see and adhere to the customer-specic installation specication. Typically thesespecications apply to all installations for a particular compan

If there is any reason to remove power from the satellite modem, always unplug the AC powercord from the power source (power outlet, power strip, or s

Use a surge protectorThe customer is advised to provide a surge protector (recommended). If a surge protector is notpresent, connect the modem power s

• Processor speed: 133 MHz• System memory: 128 MB• Free hard disk space: 150 MBApple Mac 9.0-10.5 (excludes 10.0)• Processor speed: 300 MHz• System me

ContentsUnderstanding safety alert messages...xiiiMessages concerning pers

• DHCP enabled – If you enable DHCP on the laptop (no static IP address) you can type192.168.0.1 or www.systemcontrolcenter.com in the browser address

Figure 7: Internet Protocol Properties dialog2.In the Internet Protocol Properties dialog, click Use the following IP address.3.Enter the following:a)

Type the second IP address 192.168.0.2.a)b)Type the subnet mask 255.255.255.0.c) Click Add.4.In the Default gateways box, click Add to open the TCP/IP

Chapter3Installing the satellite modemInstallation of the HN9000 satellite modem consists of physical installation,which is very simple, followed by a

Selecting the modem locationSelect a location for the satellite modem that will accommodate all required cable connections,including the power source.

Test the power outlet and power up the satellite modem:1.Use an AC outlet tester to verify that the power outlet is wired correctly.Wiring problems ma

with the satellite network, you connect the modem to the customer’s computer. During modeminstallation the installer laptop computer must be directly

2.Type 169.254.0.1 in the browser address bar and press Enter.The System Control Center home page opens.Note: Use 169.254.0.1 to open the System Contr

The browser opens the Installation Parameters screen, which appears within a larger screentitled Advanced Conguration and Statistics (Figure 14: Inst

Antenna sizeB code1.8 m1804For the HN9000 modem, select 0.74 m or 0.98 m antenna size only.• C code – ODU powerNominal ODU powerC code1 W0001032 W0002

Connecting the IFL cables to the modem...29Pointing the antenna...

7.223 and 34.775If you type a number with a leading zero, the zero is not displayed after you press SubmitInstallation Parameters. For example, if you

6.Click Submit Installation Parameters.The modem saves the information you entered to ash memory. If you enter a new parameteror modify a parameter,

Note: When you install the antenna, be sure to set LHCP or RHCP as indicated on theTerminal Pointing Info screen (Setting for ODU Polarization). If yo

Chapter4Installing outdoor equipment and antenna pointingAfter you enter the installation parameters on the Installation Parameters screenand click Su

Installing the IFL cablesBefore you can point the antenna, you must route the IFL cables between the indoor satellitemodem location and the antenna. T

You must comply with applicable local codes and the grounding requirements in Field ServiceBulletin (FSB), HNS Broadband Requirements for RG-6 and RG-

develop later. Therefore, successful modem operation is not an indication that the cablesare adequately tightened.2.Make sure neither the satellite mo

Chapter5Commissioning the satellite modemDuring the commissioning phase of installation the satellite modem downloadssoftware and completes other acti

Prerequisites for commissioningThe following are prerequisites for commissioning:• The satellite modem must be physically installed.• The antenna must

Figure 21: Terminal Initialization Sequence in progressAn activity in progress is indicated by three dots after the name of the activity, for example:

Typical values for System Status parameters...74Red ags on System Status pa

Note: Some error messages are temporary. For example, you may see a message thatsays a commissioning activity is halted; then in a short time the acti

Commissioning and installation reference informationThis reference section:• Lists the commissioning activities and corresponding progress messages th

Possible error messagesProgress messagesindicating normal progressPhase (activity)b) The Lat/Long values entered in the InstallationParameters screen

Corrective actionReasonError messageRepoint the antenna and ensure thatAzimuth and Elevation validations passas indicated in the DAPT during pointing.

Terminal Info parametersThe following table explains the parameters in the Terminal Info section, which is the commonlower part of the two screen show

CommentsPossible valuesParameterMaximum receive signal strength during any phase ofantenna pointing.0 – 255Max SQF during APAntenna pointing validatio

Troubleshooting installation problemsIf you see an error message or other indication of a problem during commissioning or otherphases of modem install

Chapter6Validating the installationAs part of every HN9000 installation you are required to validate the overallinstallation (modem, antenna, cables,

A quick look at the validation procedureThis section summarizes how you use the OVT to evaluate the performance and quality of anewly installed HN9000

• Commissioning and registration must be complete, as indicated by state code 25, whichmeans the modem is fully operational.• To access the OVT softwa

Conguring proxy settings...125Congur

Figure 24: Validate link on System Control Center page3.Click Validate.The HughesNet Installation Portal installer login screen opens, as shown in Fig

Figure 25: Installation Portal, installer login screen4.Log in to the Installation Portal:a) Enter your Installer ID as the User Name.b) Enter your pa

Figure 26: Installation Portal Welcome screen5.Click the Onsite Validation Tool link (which is indicated by a label with an arrow in theFigure).Your b

Figure 27: Data Collection screen6.Enter the SAN and service order number (FSO) from the Installation Reference Sheet (topof the rst page).7.Click La

Figure 28: Site and installer ID informationThe OVT automatically enters the information on this screen.8.Check the displayed information.You cannot e

Figure 29: OVT screen comparing latest and target valuesFor detailed information about the OVT, see the Installer’s Guide to the Ka-Band OnsiteValidat

Chapter7Activating the HughesNet serviceActivating the HughesNet broadband service is the nal step in installing thesatellite modem. The customer per

Service activation prerequisitesBefore proceeding, make sure the modem and the customer’s computer are ready for serviceactivation. Prerequisites for

Figure 31: Activate link indicating modem is ready for service activation2.Use an Ethernet cable to connect the satellite modem to the customer’s comp

Table of FiguresFigure 1: HN9000 satellite modem...

Figure 32: Connecting Ethernet cable to customer’s computer or other deviceActivation procedureThe customer, not the installer, activates the HughesNe

Figure 33: Activate link on the System Control Center home pageIf you see a Page not found error, check the following:• Make sure the modem is powered

Figure 34: Subscriber agreement5.When the customer clicks the I accept . . . checkbox and the Accept button, two elds areadded to the bottom of the s

6.After the SAN and PIN information is entered and validated, a welcome screen appears thatincludes the customer’s name (Figure 36: Welcome screen on

Figure 37: Downloading Software screen9.The screen shown in Figure 38: Computer veried screen on page 59 lets you know theactivation software has ins

Figure 38: Computer verified screen10.The Congure Software screen lets the customer know the activation software is about toinstall HughesNet Tools.

11.This step only applies if the customer ordered a service plan with a public IP address option.On the Implement Public IP? screen (Figure 40: Implem

Figure 41: Activation Complete screenWhen the customer clicks Finish, an Internet web page opens. Which page opens dependson how the service is congu

working. Tell the customer to click the HughesNet Customer Care link and the look for theHughesNet Tools download link.HN9000 Satellite Modem Installa

Chapter8Completing the installationTo complete the satellite modem installation:Topics:• Print the System Control Center System Information page for t

Figure 42: Icon for creating shortcut...

Printing the System Information pageHelp the customer print a copy of the System Control Center's System Information page, whichcontains importan

Chapter9System Control CenterThe System Control Center is a set of screens and links you can use to monitoryour broadband service and troubleshoot the

Accessing the System Control CenterTo open the System Control Center on a web browser installed on a computer that is connectedto the satellite modem,

Figure 43: System Control Center home pageNote: On some screens and in some messages you may see the word terminal. This wordrefers to the satellite m

Diagnostic utilities linkConnectivity Test – Opens the Connectivity Test page, which can be used to test the connectionbetween the satellite modem and

Figure 44: Common features on System Control Center screensButton linksAt the top of each System Control Center page are ve round buttons with labels

Description of destination pageDestinationButtonDisplays statistics about received data and receiveconnection status. For more information see Recepti

and values). The red ag indicates a problem related to the parameter listed next to the aggedvalue. Click the parameter name to see a pop-up window

Figure 47: Format of status and information screensEach status and information screen contains categories of parameters that relate to various aspects

Red flag indicatorOn the status and information screens, a red ag next to a value indicates a problem related tothe parameter listed in the same row

Figure 87: Mac System Preferences menu...

Figure 50: System Status pageThe operational parameters listed on the System Status page are shown in a tabular format. Therst (left) column identie

Range of valuesTypical valuesParameterafter certain events such as modemre-boot or antenna repointing)Up – The modem is receivingsignals from the sate

Range of valuesTypical valuesParameterValid – Security keys are valid.ValidSecurity Keys StateNot Valid – Security keys areinvalid.Yes – FAP threshold

Possible solutionsProbable causeFlagged parameterCall Installer Support with site nameto resolve the issue.Modem is under maintenance.Call Installer S

• Satellite Interface Statistics – Contains information on the receive status and signal strength,as well as error messages related to satellite modem

agged parameter in this table. If a state code is displayed next to the parameter, refer to Table17: State codes on page 88 identify the probable cau

Transmission Information pageThe Transmission Information page shown in Figure 52: Transmission Information page onpage 80 displays information about

Range of valuesTypical valuesParameterDown – The modem is nottransmitting signals to the satellite.Any whole number. 0Tx ErrorNot applicable (paramet

Figure 53: Terminal Status page (top part)The operational parameters listed on the Terminal Status page are shown in a tabular format.The rst (left)

Typical values for Terminal Status parametersThe following table lists typical values and the range of values for parameters on the TerminalStatus pag